Troubleshooting

Timax WEBCARGO uses E-mail as a primary means of communicating with you and your recipients. Sometimes, however, junk mail filters (also known as spam filters) will accidentally mistake legitimate E-mail for junk mail. When this happens E-mails sent from Timax WEBCARGO's notification service may be erroneously directed to your junk mail folder, or worse, automatically deleted by your E-mail provider.
If you are not receiving E-mails in your In box
Here are some general tips and guidelines:

* Remember to check your Junk Mail folder (if you have one) at regular intervals to ensure that any filters you have in place catch only the messages that you want to delete.

* If you happen to find a Timax WEBCARGO notification E-mail in your Junk Mail folder, mark the E-mail as "Not Junk" so that similar E-mails in the future will not be treated as Junk Mail.

* Many E-mail services allow you to create a "Safe List" of E-mail addresses. If someone you know has sent you a Timax WEBCARGO delivery that was never received, or if you are not receiving E-mail notifications such as those designed to keep you informed of delivery pickup, be sure to add your colleagues' and your own E-mail addresses to your Safe List. This will ensure that all future deliveries will reach your In box.

Because every E-mail provider has its own way of dealing with the challenges of junk mail, we ask that you please refer to your E-mail provider's technical support centre to learn more about measures that you can take to ensure that legitimate E-mails reach your In box.