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About Timax | |
Timax Benefits | |
Timax WEBCARGO Overview
* Features and What's New
* Delivery Expiration
* Feedback
Sending and Receiving Files
* Sending Files
* Sending Lots of Files
* How to Tell If Your Files Have Been Received
* Receiving a Timax WEBCARGO Delivery
* Replying to a Timax WEBCARGO Delivery
* Downloading Files to Your Computer
Solving Problems
* Problems Signing In
* Problems Uploading or Downloading Files
* Problems Receiving Timax WEBCARGO Deliveries
* Problems Receiving E-mail Notifications
Features
and What's New
Timax WEBCARGO allows you to send files of almost any type and size,
from any computer with an internet connection and a standard browser,
to anyone with an E-mail account. Timax WEBCARGO works best with a high-speed
connection, Microsoft Internet Explorer 5 and higher, Netscape 7 and
higher, or Apple's Safari Browser.
This latest release of Timax WEBCARGO includes these highlights:
* Up to 2 GB transfer size
Send up to 25 files per delivery, up to 2 GB in total.
* Delivery Confirmation
Be notified by E-mail as recipients retrieve the files you've sent.
You can also confirm if recipients have retrieved their files by signing-in
to your Timax WEBCARGO account.
* Billing Plans
Timax WEBCARGO is simply another courier transaction and will be added
to your regular billing summary.
Tip: While Timax WEBCARGO deliveries can be very large, the delivery notification E-mail your recipients will receive is very small... the files you send are stored in a secure "holding area" until your recipients click to retrieve them. So sending Timax WEBCARGO deliveries will not overflow E-mail In boxes the way traditional E-mail attachments do.
Delivery
Expiration
Timax WEBCARGO deliveries must be retrieved within 14 days from the
time that you send them.
Deliveries are subject to these limits:
* New Deliveries
Deliveries will remain on our servers available for "pickup"
for 14 days.
* Multiple Pickups
Deliveries may be accessed (or "picked up") up to 25 times
per recipient. While we will safely retain your files on our secure
servers for the full 14 days, recipients are encouraged to download
to their local hard drives any files that they may wish to access at
a later time.
* Expired Deliveries
Once a delivery has expired, clicking on the "pickup" link
in a delivery notification E-mail will bring users to a page informing
them that the delivery has expired. They will not able to retrieve the
files sent to them. The only way for recipients to access these files
again is if the original sender sends them a new Timax WEBCARGO delivery.
Feedback
To contact Timax regarding your enquiries, please email us:
Sending
Files
To send files using Timax WEBCARGO
* If you are not already signed-in to Timax WEBCARGO, sign-in using your normal login details and Password.
* Click on Send Files in the main navigation bar
1. Enter Project Information
Enter project information such as client, product and title.
Title is required.
Click "continue to next step"
2. Enter Recipients' Names and E-mail addresses
Enter the names and E-mail addresses of the people you wish to send files to.
To select contacts from your Address Book, click on the link titled "insert from address book." From the popup window click the "Select" link that appears next to the person you wish to send files to.
If you need space for additional recipients, click on the link titled "add another recipient" and additional slots will appear.
Click "continue to next step"
3. Upload Files.
Select the number of files you wish to send from the pull-down menu.
Click a "Browse" button and locate a file on your computer that you wish to send. (The "browse" button may be labelled slightly differently depending on the web browser you are using).
Repeat the previous step until all of the files you wish to send have been selected.
You may also type some comments in the large text area to describe the files you are sending. (optional)
Click "continue to next step"
notes
Depending on the size of the files you are sending and the speed of
your internet connection, it may take some time for your files to upload.
An upload progress bar indicator will give you a running estimate of
the time remaining until upload is complete. Please be patient!
Your recipients must have software that is compatible with your files. For example, if you send someone a Photoshop file, your recipient must have either Photoshop or a imaging program capable of opening Photoshop files. Also make sure the file is compatible with your recipient's computer, for example a Windows machine may not be able to read some Macintosh files.
5. Double-check your order and click Send
Review your files, payment information and total transmission price. If you need to make any changes, click on the "modify" link next to the area that needs to be changed.
If you are satisfied with what you see, click on the link:
Click to send files and complete your order
IMPORTANT: You must click on this link or your files will not be sent!
Your recipients will receive an E-mail with a click-able link to the files you sent them, and your credit card or invoice account will be charged.
We recommend that you print a copy of the Order Receipt for your records.
Sending
Lots of Files
If you need to send a lot of files, consider converting your files into
a single compressed archive file format such as StuffIt (.sit) or a
Zip (.zip).
Using programs such as StuffIt or WinZip, you can even transform an entire folder of files into a single .sit or .zip file, enabling you to effectively send an entire folder to your recipients in a single Timax WEBCARGO Delivery.
You can find out more about these archiving programs at their respective web sites.
* StuffIt -- www.stuffit.com
create .sit and .zip files, for both Mac and Windows platforms
* WinZip -- www.winzip.com
create .zip files, Windows only
How
to Tell If Your Files Have Been Received
Timax WEBCARGO offers delivery receipt confirmation -- when a recipient
accesses their files, the sender of the Timax WEBCARGO Delivery is notified
via E-mail.
Delivery Receipt Confirmation is also available by checking Past Orders.
To determine if your files have been retrieved
1. Sign-in to Timax in the normal way.
2. Click on "Trace" link in the main navigation bar at the top of the page and locate the order.
3. Locate the order you are investigating and click on the order# on the left of the screen -- If the consignee's data has been updated with a name and a date, ithe file has been retreived. Otherwise, the file has not been accessed as yet.
Receiving
a Timax WEBCARGO Delivery
Receiving a Timax WEBCARGO Delivery is the same as receiving regular
E-mail. A Timax WEBCARGO Delivery is simply an E-mail that contains
a unique clickable link to a secure server where your files are held,
awaiting download.
To retrieve your files
1. Check your E-mail
2. Open a Timax WEBCARGO Delivery E-mail. Timax WEBCARGO Deliveries are easily identified by the E-mail subject.
3. The contents of a Timax WEBCARGO Delivery E-mail include a summary of the delivery contents and a clickable link to a secure server where your files are being held. Click on the link contained in the E-mail. (Or if you cannot click on the link, copy and paste it into the address field of your web browser)
4. Your web browser will display your Timax WEBCARGO Delivery page containing all of your files.
5. Click on a filename or its icon to access the file. Depending on the type of file you chose, the file may open directly in your browser or launch a "helper application" to open the file. Clicking on certain files may prompt you to choose an application with which to open the file, or prompt you to specify a location on your computer to save the file. The way in which certain files are handled depends on the settings of your particular web browser.
For detailed instructions on downloading files to your computer, click here.
Replying
to a Timax WEBCARGO Delivery
To reply to the person who sent you a Timax WEBCARGO Delivery, simply
use the "reply" functionality of your E-mail program (or web-based
E-mail service) as you normally would when you receive E-mail.
The sender will receive your correspondence via their regular E-mail account.
Downloading
Files to Your Computer
Files in a Timax WEBCARGO Delivery may be accessed by clicking on its
filename or icon. Depending on the type of file you chose, the file
may open in your browser or in a "helper application."
We encourage you to download files directly to your computer if you
anticipate needing to access the files in the future. Remember: files
expire from Timax WEBCARGO's servers after 14 days at which point
they are no longer accessible online. Unless you have downloaded and
saved the files to your computer you will no longer have access to them.
To download files if you use Microsoft Internet Explorer on a PC
1. Right-Click on the filename you wish to download
2. Select "Save Link Target As..."
3. Locate a place on your computer where you wish to save the file.
To download files if you use Microsoft Internet Explorer on a Mac
1. Ctrl-click on the filename you wish to download
2. Select "Download Link to Disk"
3. Locate a place on your computer where you wish to save the file.
To download files if you use Netscape
1. Right-click on the filename you wish to download (Mac users, ctrl-click)
2. Select "Save Link Target As..."
3. Locate a place on your computer where you wish to save the file.
To download files if you use Safari
1. Ctrl-click on the filename you wish to download
2. Select "Download Link to Disk"
3. Locate a place on your computer where you wish to save the file.
Problems
Signing In
If you experience difficulties signing in
* Check that your Regular Timax login details are correct.
Cookies must be enabled for WEBCARGO file transmissions
If you are sure that the Account login information and password you
entered are correct but are still having difficulty signing in, you
may have cookies disabled.
To enable cookies if you use Microsoft Internet Explorer
1. Open the Tools menu and choose Internet Options. (Mac users open the Explorer menu and choose Preferences)
2. Under the Receiving Files category, click Cookies. If no subcategories are available, double-click Receiving Files to expand the list.
3. Next to the text that reads "When receiving cookies" select an option other than Never Accept.
4. Click OK.
To enable cookies if you use Netscape
1. Open the Edit menu (Mac users open the Netscape menu) and choose Preferences.
2. Under the Privacy & Security category, click Cookies. If no subcategories are available, double-click Privacy & Security to expand the list.
3. Click on of the radio-buttons next to Enable Cookies.
4. Click OK.
To enable cookies if you use Safari
1. Open the Safari menu and choose Preferences.
2. Click the Security tab.
3. Under Accept Cookies, select "Always" or "Only from sites you navigate to."
Table of Contents
Problems
Uploading or Downloading Files
Timax WEBCARGO works best with a high-speed connection, Microsoft Internet
Explorer 5 and higher, Netscape 7 and higher, or Apple's Safari Browser.
If you cannot upload a file
Depending on the size of the files you are sending and the speed of
your internet connection, it may take some time for your files to upload.
While many high-speed connections such as DSL or Cable Modem offer fast
downloads, many such services offer considerably slower upload speeds.
Timax WEBCARGO's upload progress bar indicator will give you a running
estimate of the time remaining until upload is complete. Please be patient!
Remember: Your recipients must have software that is compatible with
your files. For example, if you send someone a Photoshop file, your
recipient must have either Photoshop or an imaging program capable of
opening Photoshop files. Also make sure the file is compatible with
your recipient's computer -- for example, a Windows machine may not
be able to read some Macintosh files.
If you cannot download a file
Files in a Timax WEBCARGO Delivery may be accessed by clicking on
its filename or icon. Depending on the type of file you chose, the file
may open in your browser or in a "helper application."
Occasionally there are incompatibilities between web browsers and files sent via Timax WEBCARGO. If when you click on a filename you see a window full of garbled text, it is likely a file type incompatibility. Your best bet under these circumstances is to save the file to your computer first and then open it with a compatible program.
For detailed instructions on how to force your browser to download
files, rather than attempting to display them, read the section: Downloading
Files to Your Computer.
If a downloaded file cannot be opened or seems corrupted
If you have downloaded a file and it cannot be opened, consider the
following:
1. You must have software that is compatible with the file. For example, if you receive a Photoshop file, you must have either Photoshop or an imaging program capable of opening Photoshop files.
2. Make sure that the file is compatible with your computer's operating system. For example, a Windows machine may not be able to read some Macintosh files.
3. Some Macintosh files cannot be sent over the internet without first being converted into a transfer-friendly format such as StuffIt (.sit) or Zip (.zip).
If you are having difficulty opening files sent from one Macintosh computer to another Macintosh computer, consider "Stuffing" the files first.
You may read more about transforming files into a .sit archive at the StuffIt website - www.stuffit.com.
Problems
Receiving Timax WEBCARGO Deliveries
Timax WEBCARGO uses E-mail as the primary method of communicating with
you and your recipients. Sometimes, however, junk mail filters (also
known as spam filters) will accidentally mistake legitimate E-mail for
junk mail. When this happens E-mails sent from Timax WEBCARGO's notification
service may be erroneously directed to your junk mail folder, or worse,
automatically deleted by your E-mail provider.
If you are not receiving E-mails in your In box
Here are some general tips and guidelines:
* Remember to check your Junk Mail folder (if you have one) at regular intervals to ensure that any filters you have in place catch only the messages that you want to delete.
* If you happen to find a Timax WEBCARGO delivery in your Junk Mail folder, mark the delivery E-mail as "Not Junk" so that similar E-mails in the future will not be treated as Junk Mail.
* Many E-mail services allow you to create a "Safe List" of E-mail addresses. If someone you know has sent you a Timax WEBCARGO delivery that was never received, be sure to add the sender's E-mail address to your Safe List. This will ensure that all future deliveries will reach your In box.
Because every E-mail provider has its own way of dealing with the challenges of junk mail, we ask that you please refer to your E-mail provider's technical support center to learn more about measures that you can take to ensure that legitimate E-mails reach your In box.
Problems
Receiving E-mail Notifications
Timax WEBCARGO uses E-mail as the primary method of communicating with
you and your recipients. Sometimes, however, junk mail filters (also
known as spam filters) will accidentally mistake legitimate E-mail for
junk mail. When this happens E-mails sent from Timax WEBCARGO's notification
service may be erroneously directed to your junk mail folder, or worse,
automatically deleted by your E-mail provider.
If you are not receiving E-mails in your In box
Here are some general tips and guidelines:
* Remember to check your Junk Mail folder (if you have one) at regular intervals to ensure that any filters you have in place catch only the messages that you want to delete.
* If you happen to find a Timax WEBCARGO notification E-mail in your Junk Mail folder, mark the E-mail as "Not Junk" so that similar E-mails in the future will not be treated as Junk Mail.
* Many E-mail services allow you to create a "Safe List" of E-mail addresses. If someone you know has sent you a Timax WEBCARGO delivery that was never received, or if you are not receiving E-mail notifications such as those designed to keep you informed of delivery pickup, be sure to add your colleagues' and your own E-mail addresses to your Safe List. This will ensure that all future deliveries will reach your In box.
Because every E-mail provider has its own way of dealing with the challenges of junk mail, we ask that you please refer to your E-mail provider's technical support centre to learn more about measures that you can take to ensure that legitimate E-mails reach your In box.
Still having difficulties?
If you have questions that have not been answered here, please
.
Be sure to include as much detail as you can so that we may better assist
you.
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